MOBIB

The MOBIB card is a smart card in bankcard format enabling travel tickets issued by SNCB to be stored (most subscriptions, Go Unlimited, Jump) as well as some travel tickets issued by other operators.

A new MOBIB card is valid for 5 years from its issue date. In practice, you'll be able to renew your MOBIB card subscription before your card's expiry date.

For all purchases made after the expiry date of your MOBIB card, you must acquire a new one.

The SNCB MOBIB card costs €5.00.

If you already have a personalised MOBIB card issued by the STIB, TEC or De Lijn, no fees shall be required while loading your subscription onto your MOBIB card.

If your employer has signed a direct billing agreement with SNCB and this provides for the employer covering such expenses, you do not have to pay any fees.

If you don't have a MOBIB card yet, you must go to a train station ticket counter with:

• Your electronic ID card (E-ID) or a proof of identity document
• Either € 5,00 if your employer does not cover the MOBIB card issuing costs
• Or a statement from your employer if your transport expenses are covered and/or if a new main card needs to be issued
• A completed request form for a MOBIB-Card (pdf)

If you are not an SNCB subscriber yet, you must also provide a completed subscription application form (pdf)

You have a single card for all your subscriptions.

In the event of theft or loss, you benefit from an instant blocking function and will receive a replacement card at the station.

No issuing costs will be required if you change your journey or alter your subscriptions.

If your SNCB MOBIB card is lost or stolen, you can obtain a new one, with a 5-year validity period from the replacement date, by going to one of our ticket counters. The issuing costs for a new MOBIB card are €5.

No extra fees will be charged to replace your active subscriptions.

• If you still have a valid season ticket on your expired MOBIB card, you can continue using the card until the end of your season ticket.
• If you want to renew your season ticket (or buy another ticket to upload on your MOBIB card), you need to purchase a new card:
  • Do you have a MOBIB card issued by SNCB, STIB or TEC? Go to the ticket office of the company concerned to renew your card.
    Any SNCB, STIB or TEC season tickets that are still valid will automatically be transferred to the new card. If this has not happened correctly, please go back to a SNCB, STIB or TEC ticket office to request a synchronisation of your card.
  • Do you have a MOBIB card issued by De Lijn? On the De Lijn website, you can request a new card, which will be sent to you by post.
    If there are any SNCB, STIB or TEC season tickets that are still valid on your old card, please go to the ticket office of the transport company concerned (i.e. SNCB, STIB or TEC) and ask them to synchronise your new card.

To obtain your MOBIB card and/or charge your subscription on your MOBIB card for the first time, you must go to a train station ticket counter.

You can subsequently renew your subscription as follows:

• Online: via the My SNCB space
• At ticket vending machines
• At station ticket counters

• The SNCB Journey Rail Card, the Network Rail Card and the School Rail Card
• SNCB subscriptions combined with the STIB, TEC or De Lijn
• MTB subscriptions
• Travel tickets sold by STIB and TEC
• JUMP tickets
• Parking subscriptions paid via B-Parking
• Go Unlimited tickets

Here's a guide to the different options depending on the type of subscription:

SNCB Subscribers
A MOBIB card containing your SNCB subscription

SNCB + STIB Subscribers
A single MOBIB card containing your SNCB subscription and your STIB subscription

SNCB + TEC Subscribers
A single MOBIB card containing your SNCB subscription and your TEC subscription

SNCB + De Lijn Subscribers
A MOBIB card containing your SNCB subscription and your De Lijn subscription

SNCB + STIB + TEC Subscribers
A single MOBIB card containing your SNCB subscription, your STIB subscription and your TEC subscription

SNCB + STIB + De Lijn Subscribers
A single MOBIB card containing your SNCB subscription, your STIB subscription and your De Lijn subscription

SNCB + De Lijn + TEC Subscribers
A MOBIB card containing your SNCB subscription, your TEC subscription and your De Lijn subscription

SNCB + STIB + De Lijn + TEC Subscribers (SNCB + Maximum 2 other operators)
A single MOBIB card containing your SNCB subscription, your STIB subscription, your TEC subscription and your De Lijn subscription

The Train Mi-Temps card and the Campus Card cannot be charged onto the MOBIB card.

Complex train cards including a 'VIA' journey or a 'branch' journey cannot be charged onto the MOBIB card.

You can link your MOBIB card number to your 'Cambio' account. Additionally, after presenting your MOBIB card at a car reader, Cambio identifies you as a customer and authorises vehicle access.

Your MOBIB card also lets you use the Villo service.

• Online: via My SNCB
• At the station
  • by presenting your MOBIB card at a ticket vending machine
  • by going to a ticket counter at the station of your choice
• On board the train: by asking a train conductor

Yes, if purchasing a subscription, except for Train Mi-Temps Cards, Campus cards and certain types of complex cards (with a 'VIA' journey or a 'branch' journey), or for a Jump card.

Yes, if you have a personalised STIB, TEC or De Lijn card, the SNCB subscription will be uploaded to this STIB, TEC or De Lijn card and you won't have to pay any issuing costs.

This is valid for most train subscriptions, except for Mi-Temps train cards, Campus cards, free-routes and certain types of complex cards (with a 'VIA' journey or a 'branch' journey). These subscriptions remain in paper ticket format.

No, this MOBIB card is only issued for old combined SNCB + STIB subscriptions. It will be phased out and replaced by the new MOBIB card.

No, SNCB subscriptions cannot be uploaded to a non-personalised MOBIB card.

No, this is prohibited. The card is strictly personal.

If your card is faulty, you can get a new one by going to an SNCB ticket counter. You then have the option of either getting a new MOBIB card free of charge with the same validity period as your faulty card, or of buying, for €5, a new MOBIB card (with a validity period of 5 years from the replacement date).

If it is your fault that the card is faulty, you will have to pay a €5 issuing fee for a new MOBIB card.

You can buy a MOBIB card without E-ID. You must provide a document proving your identity and your address. The ticket clerk will then take a photo using a webcam and will make a new MOBIB card.

After creating your account, an automatic search will be carried out to find Train Cards with the same data. If Train Cards with similar information are found in the database, they will be automatically paired to your My SNCB account (you will then find your Train Card in your account).

If you don't find your Train Card, it is highly probable that the data in the 2 systems are not identical. Consequently, your Train Card will not be paired with your My SNCB account. Make sure there are no typing errors in your My SNCB account and that you use, e.g. your full official first name.

Unresolved problems? Don't hesitate to fill in our online contact form.

Comment: if you have just created your account, wait a few minutes before checking your subscriptions in order to allow the systems to synchronise.

The refund rules are identical for all cards and remain unchanged.

No, SNCB can only add travel tickets it has sold.

To be able to add a validation to a personalised MOBIB card via a ticket vending machine, the following is required:

• Your card must have been registered in advance at one of our ticket counters and linked to your customer account/subscription.
• You must have already purchased one validation at a ticket counter and uploaded this validation to the MOBIB card in question (or have already added your subscription to said MOBIB card).

Generally speaking, customer service for MOBIB cards is provided by the card issuer.

• If you have a MOBIB card issued by TEC, you should go to one of their points of sale and ask for assistance. Your SNCB contract will usually be directly added to the card as well. If this is not the case, you should go to an SNCB ticket counter with the new MOBIB TEC card and request the synchronisation.
• If you have a MOBIB card issued by De Lijn, you should make a copy request via the De Lijn website, and the new one will be sent to you by post. All the contracts originally present on the card will be automatically replaced. If this is not the case, you must go to a point of sale for the other operators, where you bought a still-valid travel ticket, and request synchronisation of your card.
• If you have a MOBIB card issued by STIB, you should go to one of their points of sale and ask for the problem to be solved. Your SNCB contract will usually be directly added to the card as well. If this is not the case, you should go to an SNCB ticket counter with the new MOBIB TEC card and request the synchronisation.

If you already have another personalised MOBIB card, we can add your contract to it (as long as this card is registered and linked to your customer account).

If you do not have another personalised MOBIB card, you can get one at our ticket counters (this will cost €5) and then add your subscription to it.

If your card is (already) registered at one of our ticket counters, yes.

5 days in advance is usually enough. It is possible to directly upload your revalidation onto your MOBIB card if you place your MOBIB card on an SNCB validator. On the other hand, if you would prefer the upload to be made via the control device of a train conductor, up to a maximum of 5 days may be required. Please keep in mind that the first validation of all subscriptions must be made at one of our ticket counters.

5 days are required. The SNCB, and any STIB, TEC or De Lijn parts are uploaded onto the MOBIB card.

You should then take your personalised MOBIB card to the issuing operator, and the remaining Jump balance still present on your card will automatically be reinstated. If this is not the case (e.g. a connection problem), you'll need to go to a ticket counter of the operator that sold you the Jump and request synchronisation of your MOBIB card.

Yes

At SNCB ticket counters, yes, as long as the target card has previously been registered at one of our ticket counters and SNCB sold the Jump.

Yes, you can load a Jump onto a personalised MOBIB card for cards which already have a valid STIB subscription. To travel with a third party to STIB, TEC or De Lijn, you just need to swipe the MOBIB card a second time to ‘consume’ a Jump journey.

No. We don't sell MOBIB Basic cards, only personalised MOBIB cards. If you want a MOBIB Basic card, you can buy one from STIB or TEC.

Yes

If you choose to add your Jump to a MOBIB Basic card and lose it, there's no way to get (the balance of) your Jump back.

No. SNCB works closely with the Commission for the Protection of Privacy (CPVP) which ensures that rules in this area are respected. What’s more, SNCB does not track, in any way, the journeys made on its network. SNCB shall only keep track of MOBIB cards on trains when an infraction is detected. SNCB will keep track of ‘subscriptions’ contained in accordance with the duration permitted by the CPVP.